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RETURN & REFUND POLICY — AEIR CODE
OVERVIEW
We design for performance.
But we understand not everything works the first time.
This policy outlines when and how you can return, exchange, or request a refund.
RETURN ELIGIBILITY
You may request a return or exchange if:
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The product is unused
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The product is in original condition
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Tags and packaging are intact
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The request is raised within 7 days of delivery
This is not fast fashion.
We expect care both ways.
NON-RETURNABLE ITEMS
The following are not eligible for return:
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Used or worn products before 3 months of usage
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Products without original tags/packaging
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Products damaged after delivery
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Items marked as final sale
EXCHANGE POLICY
We offer exchanges for:
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Size issues
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Manufacturing defects
Subject to product availability.
If your size is unavailable:
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You may opt for store credit or refund (as applicable)
One-Time Free Exchange
Each order is eligible for one free exchange (size or product).
Second Exchange
A second exchange request on the same order will incur a fee of ₹250.
DAMAGED / DEFECTIVE PRODUCTS
If your product arrives:
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Damaged
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Defective
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Incorrect
You must notify us within 48 hours of delivery at:
care@aeircode.com
Include:
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Order ID
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Clear images of the issue
We will review and resolve on priority.
RETURN PROCESS
To initiate a return:
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Email care@aeircode.com
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Share your Order ID and reason
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Wait for approval and instructions
Once approved:
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Reverse pickup will be arranged (if serviceable)
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Or you may be asked to self-ship
REFUNDS
Once your return is received and inspected:
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You will be notified of approval/rejection
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Approved refunds will be processed within 5–7 business days
Refunds will be issued to:
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Original payment method
Shipping charges (if any) are non-refundable.
STORE CREDIT (IF APPLICABLE)
In certain cases, refunds may be issued as:
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Store credit
This will be clearly communicated during the return process.
FAILED RETURNS
Returns may be rejected if:
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Product is used
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Product is damaged (not due to manufacturing)
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Tags are missing
In such cases:
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The product may be sent back to you
AEIR RESPONSIBILITY PROGRAM (LOYALTY RETURNS)
This is where we do things differently.
Performance doesn’t end at purchase.
Responsibility doesn’t end at use.
If you have used your Aeir product for 3 months or more, you can return it back to us - even after its lifecycle.
What happens next:
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The product is collected
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It is processed and recycled responsibly
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It is repurposed into Aeir materials (e.g., training surfaces, bricks, etc.)
What you get:
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Loyalty points credited to your Aeir account
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Points can be used toward future purchases
Important:
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Product must be originally purchased from Aeir
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Minimum usage period: 3 months
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Points value will depend on product type and condition
This is not a return.
This is responsibility in action.
CANCELLATIONS
Orders can only be cancelled:
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Before they are shipped
Once shipped, cancellation is not possible.
CONTACT
For all return/refund queries:
Aeir SportsDesign Pvt. Ltd.
Email: care@aeircode.com